Trinance
Support
We're happy to help. Most answers are below, and a real person reads every email.
Subscriptions
How do I cancel Trinance Pro?
On iPhone, open Settings → your name → Subscriptions → Trinance and choose Cancel. You keep Pro until the end of the period you've paid for. Deleting the app doesn't cancel a subscription.
I paid but Pro isn't showing
Open the Trinance Pro screen in the app and tap Restore purchases. Make sure you're signed in to the same Trinance account you subscribed with.
How do I get a refund?
Apple handles payments made on iPhone, so refunds go through Apple at reportaproblem.apple.com.
Banks
How often do balances update?
Linked banks sync every few minutes while Trinance is open. Pull down on the bank screen, or tap refresh, to ask your bank for the latest right away.
My bank won't connect
Some banks send you to their own website to sign in, then back to Trinance. If that doesn't finish, try again on a good connection. Still stuck? Email us with your bank's name.
Your data
Where is my data stored?
Your budgets, accounts and transactions are stored on your device. Our servers keep only what's needed for your Trinance account, subscriptions and linked banks. See the privacy policy.
Can I move my data from Trinance for Windows?
Yes. On your PC, export your profile from Settings. Then on iPhone choose Import from PC and pick the exported file.
How do I delete my Trinance account?
In the app, open More → Trinance account → Delete account. This removes your account and linked banks from our servers. If you subscribed on iPhone, cancel in Settings as well.